Terms of use
RETURNS AND REFUNDS
Orders are shipped by itsara jewelry the working day following the order. Two days maximum, in case of high attendance. You have 30 days, upon actual receipt of the package, to request a return.
Refunds are made, at the latest, within 2 working days, following receipt.
NO PERSONAL DATA IS SOLD OR GIVEN BY ITSARA JEWELRY
On the other hand, like all websites, we use them, without which we could not
neither deliver nor communicate.
PERSONAL DATA is used for functional purposes:
- Name and mailing address for transportation
- Telephone and e.mail address for information on taking your order into account: invoicing, information for the carrier and tracking of the delivery. But also in case of need for quick contact and customer relations. Being a problem of size, or incomplete addressing for example.
- Bank details for the payment system are required, but not viewable. The payment systems are fully automated and compartmentalised.
COOKIES
- Some cookies are essential for the proper functioning of the site, in particular for payment.
- Other cookies are there to track you in order to offer the offers best suited to your profile. You are free to refuse them by entering, or to unsubscribe at any time if you are requested by our marketing. It's very simple, and very fast. You will never be contacted again, even if you buy from itsara.net again. Except to use several email addresses in our exchanges.
- Third parties use them for our marketing - facebook - google - pinterest and instagram, use the data collected by itsara bijoux. It is a vital need for the existence of a website. No communication,
no existence. They are supposed to respect the European laws known as RGPD, for the protection of personal data. But no one is in a position to know what they are really doing with it. This matter is beyond our responsibility.
T&Cs:
Orders are shipped by itsara jewelry the working day following the order. Two days maximum, in case of high attendance. You have 30 days, upon actual receipt of the package, to request a return.
Refunds are made, at the latest, within 2 working days, following receipt.
FRANCE & Monaco
Orders are posted the working day following your purchase.
+ 1 to 5 days at home - €3.90 - Free from €80
+ 3 to 6 days at a relay point - €3.49 - Free from €70
+ 1 to 2 days at home with signature - €6.90 - Free from €150
+ 24h - Chono relais - Received the next day if you place an order before 10:30 a.m. - €9.90 - Free from €200
DOM TOM - Customs taxes may be required
Home delivery - 6 to 9 working days - €3.90 - Free from €80 (110€ of purchase maximum)
Home - Colissimo with signature - 5 to 7 days - €14.90 - €9.90 from €120 to €199.99 - Free from €200
US - Customs taxes may be required outside the European Union
Home - 4 to 6 working days - €5.90 (€110 purchase maximum)
Domicile - Colissimo with signature - 3 to 5 working days - €9.90 - €5.90 from €110
Relay point - Colissimo - 3 to 5 working days - - €9.90 - €5.90 from €110 - Free from €150
- Acceptance
The acceptance by the customer of these conditions is materialized by his electronic signature, concretized by the click of validation. This electronic signature has the value of a handwritten signature between the parties. This approach is equivalent for the customer to acknowledge that he has fully understood and that he approves of all of these conditions.
- Feedback
Itsara offers you a period of 30 DAYS from receipt of your order, and 60 days for all purchases made in November for the Christmas holidays. The first return is paid for by itsara, however each additional return relating to the same order will be the responsibility of the customer. Unless otherwise determined by our team.
With each new order, the first return is offered through a printable voucher
The exchange is made upon receipt of the product(s):
- For an exchange of an amount less than the initial order, you benefit according to your choice of a credit note or a refund of the difference by electronic means or check.
- For an exchange of an amount greater than the initial order. You will need to attach a check to the return or we will send you a link for payment by credit card.
- In accordance in article L121-16 of the consumer code, the customer can return items that do not suit him without reason. Itsara offers you a period of 30 days from receipt of your order. The refund is made without penalty. Returns must be for items in their original packaging and condition (or duly protected). Items returned incomplete, damaged, damaged or soiled will not be refundable or exchangeable, and will be returned to you in the state. In case of abnormal or abusive returns, itsara reserves the right to refuse a subsequent order. The refund is due within a maximum legal period of 30 days. Itsara undertakes to reimburse you within three working days of receipt of the return.
- Delivery
After confirmation of the order, itsara undertakes to deliver by the service chosen when ordering - or a more qualitative offer if necessary - the references ordered by the buyer as soon as possible. itsara cannot be held responsible for delays in delivery.
If the parcel is lost during its delivery , itsara is responsible for it, the tracking number being taken as proof. After investigation by the postal services for a maximum of 6 days after the creation of a file number by the service concerned.
The order will be re-shipped or refunded at no additional cost to the customer.
All disputed orders, given as delivered, will also be the subject of a sworn statement.
As well as the contribution to the file of proof of identity and residence.
- Products
The photographs illustrating the products offered on the site itsara attempts to describe and present the items as accurately as possible. Therefore these photographs cannot be considered as entering the contractual field, the variations due to the craftsmanship in the representation of the articles, cannot engage the responsibility of itsara.
itsara reserves the right to delete or add products to its site at any time.
- Availability and Time
All products offered for sale on the itsara website are available. Unless the "add" button is grayed out and non-functional. Itsara is committed to delivering to you as soon as possible. If, despite all the attention paid to stock management, a product ordered turns out to be sold out, itsara will offer you a product at an equivalent price or refund you.
The deadlines are:
- 3 to 4 working days for metropolitan France.
The deadlines are:
- 3 to 4 working days for metropolitan France.
- 4 to 6 working days for Europe
- 5 to 20 working days for the world
These delivery times are given as an indication and failure to comply with them can in no way give rise to the cancellation of your order or damages.
- Order
Automatic recording systems are considered as proof of the nature, content and date of the order. ITSARA confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will only be concluded once the order has been confirmed and will only be sent after effective receipt of payment. ITSARA reserves the right to cancel any order from a customer with whom there is a dispute. The products can only be delivered to the address indicated during the ordering process. The information given by the customer is binding on him. In the event of an error in the wording of the recipient's contact details , ITSARA cannot be held responsible for the impossibility in which it could be to deliver the product(s).
- Payment
Payment is made when ordering, in cash, without discount, in the customer's currency. The order validated by the customer will only be considered effective upon receipt of payment: CB, MasterCard, Paypal . In case of refusal of one of said payment center, the order will be automatically suspended. ITSARA will inform you of this by e-mail.
- Price
All our prices are indicated in euros including VAT: For all sales shipped worldwide. Prices include products, handling, packaging, transport and commissioning costs. For all countries outside the EU, you must inform yourself of the customs charges that you may have to pay upon receipt of the goods. Import taxes are to be paid by the final recipient upon arrival of the goods.
- Shipping fees
Shipping costs are €3.90 for France and €5.90 for foreign countries . They are subject to change and also include postage and packaging costs. ITSARA can in no way be held responsible for the loss, theft, deterioration of the shipment of the order if the postal services certify the package as delivered. Authentic tracking number. Force majeure
The following are considered as cases of force majeure releasing ITSARA from its obligation to deliver: riots, strikes, fire, accidents, war and the impossibility of obtaining supplies.
- Customer service
For any information or questions, please contact us at the coordinates indicated in the contact page .
- Responsibility
ITSARA cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products.
ITSARA cannot be held liable for any prejudice, whatever it may be, resulting from a professional activity (operating loss, loss of profit, loss of opportunity, damages and costs).
- Intellectual property
The site is the property of ITSARA , Silver Jewelry, Ethnic and Traditional Craftsmanship of the Tribes of the Golden Triangle in its entirety, as well as all the rights relating thereto. All texts, works, illustrations and images reproduced on the site are reserved under copyright, as well as under intellectual property. Only private use and with our written consent is permitted. Reproduction in whole or in part, is strictly forbidden.
- Personal information
The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with ITSARA. ITSARA has computer resources intended to manage its customer file and undertakes that all the information transmitted will be used only for the processing of your order, to receive a mailing letter or promotional offer. This information is confidential, and will in no case be disclosed to third parties free of charge or with consideration.
- Disputes
This contract is subject to French law. ITSARA cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed.
ITSARA 's liability will in any case be limited to the amount of the order for any error or omission despite all the precautions taken in the presentation, packaging and shipping of the products.
ITSARA 's liability will in any case be limited to the amount of the order for any error or omission despite all the precautions taken in the presentation, packaging and shipping of the products.
In case of difficulties in the application of this contract, the customer has the possibility, before any legal action, to seek an amicable solution by himself or any counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the 30-day period of the ITSARA guarantee. On the other hand, we reserve the possibility of extending the period in the event of an arrangement. It is recalled that as a general rule and subject to the application of the courts, compliance with the provisions of this contract relating to the contractual guarantee, assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith always being
presumed in those who take the trouble to expose these situations. In the event of a dispute, the customer will first contact ITSARA to obtain an amicable solution.
Complaints or disputes will always be received with attentive benevolence, good faith always being
presumed in those who take the trouble to expose these situations. In the event of a dispute, the customer will first contact ITSARA to obtain an amicable solution.
. SMS
SMS/MMS Mobile Message Marketing Program Terms and Conditions
(hereinafter, "We", "Us", "Our") offers a mobile messaging program (the "Program"), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions ( the contract " ). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify any other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program after the effective date of such modifications will constitute your acceptance of such modifications.
The program allows users to receive mobile SMS/MMS messages by registering for the program, such as through online or app-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing goods or services. Regardless of the registration method you used to join the Program, you agree that this Agreement shall apply to your participation in the Program. If you have signed up, the program provides updates, alerts, information, promotions, special offers, and other marketing offers (e.g., product discounts) via text message through your service provider without wire to the mobile number you provided. Mobile SMS/MMS messages may be sent using an automated telephone dialing system or other technology. The frequency of messages varies. You are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Messages and data rates may be applied.
If you do not wish to continue participating in the Program or if you no longer agree to this Agreement, you agree to reply STOP to any mobile message from us in order to unsubscribe from the Program. You may receive an additional mobile message confirming your decision to unsubscribe. You understand and agree that the foregoing options are the only reasonable methods of withdrawal. You also understand and agree that any other method of opting out, including, but not limited to, sending words other than those set out above or verbally requesting one of our employees to remove you from our list, is not a reasonable way to opt out. .
If you have any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.
We may change any phone number we use to operate the Program at any time and will notify you of such changes. You acknowledge that any messages, including STOP or HELP requests, that you send to a phone number that we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the program are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain with us accurate, complete and current information regarding your receipt of messages, including, without limitation, to notify us immediately if you change your mobile phone number.
You agree to indemnify, defend and hold us harmless from any third party claims, liabilities, damages or costs arising out of your use of the Program or your providing us with a telephone number that is not yours. If at any time you intend to stop using the mobile phone number that was used to subscribe to the Program, including canceling your service plan or selling or transferring the telephone another party, you agree to follow the unsubscribe process. stated above before terminating your use of the mobile phone number. You understand and agree that your agreement to do so is a binding part of these terms and conditions. You further agree that, if you change your phone number without notifying us, you agree that you will be responsible for all costs (including attorneys' fees) and liabilities incurred by us, or any party assisting in delivery of SMS/MMS mobile messages, following complaints made by people who are then assigned that mobile phone number. This obligation and agreement will survive any cancellation or termination of your agreement to participate in any of our programs.
You agree that we shall not be liable for the failed, delayed or misdirected delivery of any information sent through the Program, any errors in such information and/or any actions you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under the age of thirteen (13). If you use or interact with the Platform and you are between thirteen (13) and eighteen (18) years old, you must have your parent's or legal guardian's permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13), that you are between the age of thirteen (13) and eighteen (18), and have permission of your parents or legal guardian to use or engage with the Platform, or are of legal age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by the applicable law of your jurisdiction to use and/or engage with the Platform.
(hereinafter, "We", "Us", "Our") offers a mobile messaging program (the "Program"), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions ( the contract " ). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify any other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program after the effective date of such modifications will constitute your acceptance of such modifications.
The program allows users to receive mobile SMS/MMS messages by registering for the program, such as through online or app-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing goods or services. Regardless of the registration method you used to join the Program, you agree that this Agreement shall apply to your participation in the Program. If you have signed up, the program provides updates, alerts, information, promotions, special offers, and other marketing offers (e.g., product discounts) via text message through your service provider without wire to the mobile number you provided. Mobile SMS/MMS messages may be sent using an automated telephone dialing system or other technology. The frequency of messages varies. You are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Messages and data rates may be applied.
If you do not wish to continue participating in the Program or if you no longer agree to this Agreement, you agree to reply STOP to any mobile message from us in order to unsubscribe from the Program. You may receive an additional mobile message confirming your decision to unsubscribe. You understand and agree that the foregoing options are the only reasonable methods of withdrawal. You also understand and agree that any other method of opting out, including, but not limited to, sending words other than those set out above or verbally requesting one of our employees to remove you from our list, is not a reasonable way to opt out. .
If you have any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.
We may change any phone number we use to operate the Program at any time and will notify you of such changes. You acknowledge that any messages, including STOP or HELP requests, that you send to a phone number that we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the program are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain with us accurate, complete and current information regarding your receipt of messages, including, without limitation, to notify us immediately if you change your mobile phone number.
You agree to indemnify, defend and hold us harmless from any third party claims, liabilities, damages or costs arising out of your use of the Program or your providing us with a telephone number that is not yours. If at any time you intend to stop using the mobile phone number that was used to subscribe to the Program, including canceling your service plan or selling or transferring the telephone another party, you agree to follow the unsubscribe process. stated above before terminating your use of the mobile phone number. You understand and agree that your agreement to do so is a binding part of these terms and conditions. You further agree that, if you change your phone number without notifying us, you agree that you will be responsible for all costs (including attorneys' fees) and liabilities incurred by us, or any party assisting in delivery of SMS/MMS mobile messages, following complaints made by people who are then assigned that mobile phone number. This obligation and agreement will survive any cancellation or termination of your agreement to participate in any of our programs.
You agree that we shall not be liable for the failed, delayed or misdirected delivery of any information sent through the Program, any errors in such information and/or any actions you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under the age of thirteen (13). If you use or interact with the Platform and you are between thirteen (13) and eighteen (18) years old, you must have your parent's or legal guardian's permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13), that you are between the age of thirteen (13) and eighteen (18), and have permission of your parents or legal guardian to use or engage with the Platform, or are of legal age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by the applicable law of your jurisdiction to use and/or engage with the Platform.
