Choose the right one size

To make sure you choose the size Ideal, we invite you to consult our guide of sizes ring or bracelet, accessible on each product page. If you have any doubt or need advice, our team listens to you by phone on 07 49 47 68 76 Monday to Friday from 9 a.m. to 4 p.m. (excluding holidays) or by email at the address contact@itsara.net

BACK 

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You have 30 days after receipt to return your items. 

• First free return* in mainland France.

Make the request via your customer account And receive your return voucher within 24 hours, excluding weekends and holidays.

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• Terms

Jewelry can be returned provided that you have been carefully tried. Any use beyond this test could leave wear marks, making the article unfit for resale according to the evaluation of our experts.

All returned items must be:

- not worn

- not used

- in perfect condition (without scratches, cracks, spots, deformations, etc.)

- in their size original

- in their original packaging (or rigid gearbox less than 3cm thick in letter followed for a partial return of order)

Unless we are mistaken, *A return can be subject to a participation of € 4 For :

- a second return for change of size and/or article.

- Back following the purchase of jewelry benefiting from a price reduction greater than or equal to 30%

- Order having benefited from free shipment, the amount of which is less than € 90

- Following a phone call, SMS, Wathsapp and/or email contact on our part, refusal to send the band and/or validation of size erroneous of more than 3 sizes. Except in a case that does not allow to take the size: Surprise gift, deadlines too short for sending a enthusiasm before sending the order etc. 

Itsara.net reserves the right to refuse a refund for any item that does not meet the conditions of origin or if the return policy has not been respected.

The return conditions for Europe and the DOM Tom are similar to those of metropolitan France.

On the other hand A participation in the return costs of € 5 is applied to a first return, And € 8 on a second return following the initial purchase.

Under the same conditions as those of the return, you can change the model, or size. You just have to enter your desire by email, or during your return request via your order history in your Customer account .

You can add details for the item to be returned, and request an exchange, specifying the name of the desired articles (s).