Conditions of use


  • Acceptance
Acceptance by the customer of these conditions is materialized by its electronic signature, concretized by the validation click. This electronic signature has handwritten signature value between the parties. This approach is equivalent to the customer to recognize that he has fully aware and that he approves all these conditions.
 


  • Products
The photographs illustrating the products offered on the site Itsara try to describe and present the articles with the greatest possible accuracy. Consequently, these photographs cannot be considered as entering the contractual field, the variations due to artisanal work in the representation of articles, cannot engage the responsibility of ITSARA.
Itsara reserves the right to delete or add products from its site at any time.


  • Availability and delay
All the products offered for sale on the Itsara site are available. Unless the "Add" button is grayed out and not functional. Itsara undertakes to deliver you as quickly as possible. If despite all the attention paid to stock management, a ordered product would prove to be exhausted, Itsara will offer you an equivalent price product or will reimburse you. 
The deadlines are:
- 3 to 4 working days for mainland France.
- 4 to 6 working days for Europe
- 5 to 20 working days for the world
These delivery times are given as an indication and non -compliance with the latter can in no way give rise to the cancellation of your order or damages.


  • Order
Automatic recording systems are considered to be worthy, nature, content and date of the order. Itsara confirms the acceptance of his order to the Customer at the email address that the latter will have communicated. The sale will only be concluded from the confirmation of the order and will only be sent after effective receipt of payment. Itsara, reserves the right to cancel any order from a customer with whom there is a dispute. Products can only be delivered to the address indicated during the ordering process. The information stated by the Customer undertakes it. In the event of an error in the wording of the recipient coordinates Itsara cannot be held responsible for the impossibility in which it could be to deliver the product (s).


 
  • Payment
The payment takes place when ordering, in cash, without discount, in the customer's motto. The order validated by the Customer will only be considered effective upon receipt of payment: CB, Mastercard, Paypal. In the event of refusal of one of the said payment center, the order will be automatically suspended. Itsara will inform you by email.


 
  • Price
All our prices are indicated in Euro incl. Tax: for all sales shipped worldwide. Prices include products, handling, packaging costs, transportation and commissioning costs. For all countries outside the U.E., you must find out about the customs of customs that you may have to pay when receiving the goods. Import taxes are to be paid by the final recipient when the goods arrive.



  • Delivery
After confirmation of the order, ITSARA undertakes to deliver by the service chosen during the order - or a more qualitative offer if necessary - the references ordered by the buyer as soon as possible. Itsara cannot be held responsible for delivery delays.
If the package is lost during its routing, Itsara is responsible for it, the monitoring number being proof. After investigation of postal services of a maximum of 6 days after the creation of a file number by the service concerned.
The order will be re-expressed or reimbursed without additional costs for the customer.
All controlled orders, given as delivered, will also be the subject of a declaration on honor. 
As well as the contribution to the file of identity and domicile supporting documents. 


France & Monaco

Orders are posted on working day according to your purchase.

Order + 1 to 5 days at home per letter followed new generation - € 3.90 - up to € 49.99 maximum purchase

Order+ 2 to 3 days in relay point: € 4.60 - Offered from 90 €

+ 2 to 3 days at home: € 5.40 - up to € 119.99

Order+2 to 3 days at home with signature: € 6.10 

Order+ 24h - Chono Relais - Received the next day if you place an order before 10:30 am - € 9.90. Does not work on Friday for Saturday

  

Dom Tom - Customs taxes may be asked

Home - 6 to 9 working days - 3,90€ 

Home - Colissimo with signature - 6 to 10 days - € 8.90

 

Eu  - Customs taxes can be asked for you outside the European Union

Home - 4 to 6 working days - € 4.60 (€ 79.99 purchase maximum)

Home - Colissimo with signature - 3 to 8 working days - € 6.10 





  • Returns, exchanges and reimbursements

 

You have 30 days to return your items. Make the request via your customer account . Simple and intuitive. Simply enter your E.mail address. and un Unique code will be sent to you for you connect. Select the order concerned, then "Return request", the articles concerned, and the reason for the return. You can also note details in "Note" if necessary. Receive your return voucher within 24 hours. Outside weekends and holidays,

Keep the Baguier, you are offered to you. 

Unless we are mistaken (product defect, size incorrect or product that does not correspond to the order, etc.), A participation in the return costs of € 4 can apply for mainland France in the following cases:

- offers benefiting from a reduction equal to or greater than 30 % of the full price.

- a second return, whether it is an exchange of size or model, made via the application or through a new order, except in the event of an additional article.

- return requested while a firm validation of the size was made by email or WhatsApp, and that the error exceeds 3 sizes.

- No answer within 3 days after several contact attempts (telephone, email, SMS or WhatsApp) to confirm a size erroneous presupposition before sending. Sending made on the 4th working day. 

- Office of free shipping from 0 €, for orders less than 90 €. 

 

Return Europe and Dom Tom: Flat -rate participation of € 5

Unless we are mistaken (product defect, damaged product, size not corresponding to the order, etc.), participation in return costs is € 5. One of € 8 in the following cases:

- offers benefiting from a reduction equal to or greater than 30 % of the full price.

- a second return, whether it is an exchange of size or model, made via the application or through a new order, except in the event of an additional article.

- return requested while a firm validation of the size was made by email or WhatsApp, and that the error exceeds 3 sizes.

- No answer within 3 days after several contact attempts (telephone, email, SMS or WhatsApp) to confirm a size erroneous presupposition before sending. Sending made on the 4th working day. 

- Office of free shipping from 0 €, for orders less than 90 €.

 

An exchange

You can change the model, or just the size. Just enter your desire by email, or when requesting return via your order history:  Customer account . You can add details on each item to be returned, and request an exchange, specifying the title of the desired articles (s). 

 

A refund

You will be reimbursed for the return treatment: from 0 to 2 days after receipt, or in the form of a credit. Keep the Baguier, you are offered to you unconditionally. Do not hesitate to contact us if necessary: ​​contact@itsara.net



  • Responsibility
The responsibility of Itsara cannot be engaged in the event of non -compliance with the legislation of the country where the product is delivered. It is up to the customer to check with local authorities the possibilities of importing or using products. 
Itsara will not be able to see its responsibility engaged for any damage, whatever it is, resulting from a professional activity (loss of operating, loss of profit, loss of luck, damages and costs).


 

  • Intellectual property
The site is the property of Itsara, Silver jewelry, ethnic and traditional crafts of the Triangle d'Or tribes in its entirety, as well as all the rights related to it. All the texts, works, illustrations and images reproduced on the site are reserved under copyright, as well as in respect of intellectual property. Only private use and with our written agreement is permitted. Any total or partial reproduction is strictly prohibited.





  • Nominative information
The Customer has (article 34 of the law of January 6, 1978) of a right of access, modification, rectification and deletion of data which concern him, that he can exercise near Itsara. Itsara has IT resources intended to manage its customer file and undertakes that all the information transmitted is used only for the processing of your order, receive a dissemination letter or promotional offer. This information is confidential, and will in no case be disclosed to third parties free of charge or with counterpart.

  • Disputes
This contract is subject to French law. Itsara cannot be held responsible for damage of any kind, both material and admits or bodily, which could result from a malfunction or improper use of the marketed products.
The responsibility ofItsara In any event, will be limited to the amount of the order for any error or omission despite all the precautions taken in the presentation, packaging and shipping of products.
 
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution by himself or any advice of his choice. It is recalled that the search for the amicable solution does not interrupt the period of 30 days of the ITSARA guarantee. On the other hand, we reserve the possibility of lengthening the deadline in the event of an arrangement. It is recalled that in the general rule and subject to the application of the courts, compliance with the provisions of this contract relating to the contractual guarantee, assumes that the buyer honors his financial commitments to the seller.

Complaints or disputes will always be received with careful benevolence, good faith being always
presumed in those who take the trouble to exhibit these situations. In the event of a dispute, the customer will be addressed by priority to Itsara To get an amicable solution.



  • RGPD Privacy Policy


Our privacy policy has been updated for the last time on February 10, 2024

This confidentiality policy describes our policies and procedures relating to the collection, use and disclosure of your information when you use the service and informs you of your privacy rights and the way the law protects you.

We use your personal data to provide and improve the service. By using the service, you accept the collection and use of information in accordance with this Privacy Policy.

Interpretation and definitions

Interpretation

The words whose initial letter is in capital letters have meanings defined under the following conditions. The following definitions will have the same meaning that they appear in the singular or plural.

Definitions

For the purpose of this privacy policy:

Account designates a single account created to allow you to access our service or parts of our service.
The company (called either the company, we, our or our in this agreement) refers to itsara jewelry.
For the GDPR, the company is responsible for treatment.
The country refers to France.
Cookies are small files placed on your computer, mobile device or any other device by a website, containing details of your browsing history on this website among its many uses.
Responsible for processing, within the meaning of the GDPR (General Data Protection Regulations), designates the company as the legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.
Device means any device that can access the service such as a computer, a mobile phone or a digital tablet.
Personal data is any information relating to an identified or identifiable person.
For the purposes of the GDPR, personal data designates any information concerning you such as a name, an identification number, location data, an online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social state. identify.
Service refers to the website.
Provider designates any natural or legal person who processes data on behalf of the company. It refers to third -party companies or to persons employed by the company to facilitate service, to provide service on behalf of the company, to execute services related to the service or to help the company analyze the way the service is used.
For the GDPR, service providers are considered subcontractors.
The use data refers to the data collected automatically, either generated by the use of the service, or from the service infrastructure itself (for example, the duration of a page visit).
The website refers to itsara jewelry, accessible from Itsara.net.
You designate the person who accesses or uses the service, or the company or any other legal entity in the name of which this person accesses or uses the service, as the case may be.
Under the GDPR (General Data Protection Regulations), you may be called the person concerned or the user because you are the natural person using the service.
Collection and use of your personal data

Types of data collected

Personal data

When using our service, we may ask you to provide us with certain identifiable personal information that can be used to contact you or identify you. Personal information identifiable may include, without limiting itself:

E-mail address
First name and surname
Phone number
Address, State, Province, Postal Code, City
Use data
Use data

The use data is collected automatically when using the service.

Using data may include information such as your device's internet protocol address (for example, IP address), the browser type, the browser version, the pages of our service that you visit, the time and date of your visit, the time spent on these pages, the unique device. identifiers and other diagnostic data.

When you access the service via or via a mobile device, we can automatically collect certain information, in particular, but without limiting ourselves, the type of mobile device you use, the unique identifier of your mobile device, the IP address of your mobile device, your operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We can also collect information that your browser sends each time you visit our service or when you access the service via or via a mobile device.

Follow -up technologies and cookies

  • We use similar cookies and follow -up technologies to follow the activity on our service and store certain information. The monitoring technologies used are beacons, tags and scripts to collect and follow information and to improve and analyze our service. The technologies we use may include:

 

  • Cookies or browser cookies. A cookie is a small file placed on your device. You can ask your browser to refuse all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have adjusted your browser settings so that it refuses cookies, our service can use cookies.


Web tags. 

  • Certain sections of our service and our emails may contain small electronic files called web tags (also called light gifs, pixel beacons and unique pixel gifs) which allow the company, for example, to count the users who visited these pages. Or open an email and for other related statistics on the website (for example, record the popularity of a certain section and check the integrity of the system and the server).
  • Cookies can be persistent or session cookies. Persistent cookies remain on your personal or mobile device when you log out, while session cookies are deleted as soon as you close your web browser.

 


We use both session cookies and persistent cookies for the purposes set out below:

Necessary/essential cookies
Type: session cookies
Administered by: we
Finality: These cookies are essential to provide you with the services available on the site and to allow you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided and we only use these cookies to provide you with these services.
Cookie / Avis Cookie Avis Policy
Type: Persistent cookies
Administered by: we
Finality: These cookies identify if users have accepted the use of cookies on the website.
Functionality cookies
Type: Persistent cookies
Administered by: we
Finality: These cookies allow us to memorize the choices you make when you use the website, such as the memorization of your connection information or your linguistic preference. The purpose of these cookies is to offer you a more personal experience and to avoid having to enter your preferences again each time you use the website.
Monitoring and performance cookies
Type: Persistent cookies
Administered by: third parties
Objective: These cookies are used to follow traffic information to the website and how users use the website. The information collected via these cookies can identify you directly or indirectly as an individual visitor. Indeed, the information collected is generally linked to a pseudonym identifier associated with the device you use to access the website. We can also use these cookies to test new pages, features or new features of the website to see how our users react to them.

Use of your personal data

The company can use personal data for the following purposes:

  • To provide and maintain our service, including to monitor the use of our service.
  • To manage your account: to manage your registration as a service user. The personal data you provide can give you access to different service features that are available to you as a saved user.
  • For the execution of a contract: the development, compliance and execution of the purchase contract of the products, articles or services that you have purchased or any other contract with us via the service.
  • To contact you: to contact you by e-mail, telephone calls, SMS or other equivalent electronic communication forms, such as push notifications of a mobile application concerning updates or informative communications linked to features, products or services subscribed, including security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information on other goods, services and events that we offer and similar to those you have already purchased or on which you have requested information, unless you have chosen not to receive such information.
  • To manage your requests: to respond and manage your requests from us.
  • For business transfers: we may use your information to assess or proceed to a merger, a transfer, a restructuring, a reorganization, a dissolution or any other sale or transfer of all or part of our assets, whether in the context of an activity in activity or within the framework of a bankruptcy, a liquidation, or a similar procedure, in which the personal data that we hold on the users of our services are part of the transfer.

For other purposes: we may use your information for other purposes, such as data analysis, identification of uses of use, determining the efficiency of our promotional campaigns and the evaluation and improvement of our service, our products, our services, our marketing and your experience.


We may share your personal information in the following situations:

    With service providers: We may share your personal information with service providers to monitor and analyze the use of our service, to process payments, and to contact you.

    For commercial transfers: We may share or transfer your personal information in connection with, or during the negotiations of a merger, the sale of assets of the company, financing, or the acquisition of all or part of our company by another company.

    With affiliates: We can share your information with our affiliates, in which case we will demand from these affiliates that they respect this privacy policy. The affiliates include our parent company and any other subsidiaries, co -entreprise partners or other companies that we control or that are under common control with us.

    With business partners : We can share your information with our business partners to offer you certain products, services or promotions.

    With other users: When you share personal information or interact in public spaces with other users, this information can be seen by all users and can be distributed publicly outside.

    With your consent: We may disclose your personal information for other purposes with your consent.

     

    Conservation of your personal data


    The company will keep your personal data only as long as necessary for the purposes set out in this Privacy Policy. We will keep and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to keep your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

    The company will also retain use data for internal analysis purposes. The use data is generally kept for a shorter period, except when this data is used to strengthen security or to improve the functionality of our service, or when we are legally required to keep this data for longer periods.

     
    Transfer of your personal data

    Your information, including your personal data, is processed in the company's operational offices and in any other place where the parties involved in treatment are located. This means that this information can be transferred and kept on computers outside your state, province, country or other government jurisdiction where data protection laws can differ from your jurisdiction.

    Your consent to this privacy policy followed by your submission of this information represents your agreement to this transfer.

    The company will take all measures reasonably necessary to ensure that your data is processed in a secure manner and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless adequate controls are in place, including the security of your data and other personal information.

     

    Disclosure of your personal data

    Commercial transactions

    If the company is involved in a merger, acquisition or sale of assets, your personal data can be transferred. We will inform you before your personal data is transferred and become subject to a different privacy policy.

    Police

    In certain circumstances, the company may be required to disclose your personal data if the law requires it or in response to valid requests from public authorities (for example, a court or a government agency).

     

    Other legal obligations
    The company can disclose your personal data in good faith if such an action is necessary for:

    Comply with a legal obligation
    Protect and defend the rights or property of the company
    Prevent or investigate possible reprehensible acts linked to the service
    Protect personal security of service or public users
    Protect yourself from legal responsibility
    Safety of your personal data

    The security of your personal data is important to us, but remember that no method of transmission on the Internet, nor any means of electronic storage, is completely secure. Although we try to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.



    Detailed information on the processing of your personal data

    The service providers we use may have access to your personal data. These third -party suppliers collect, store, use, process and transfer information on your activity on our service in accordance with their respective privacy policies.


    Analysis

    We can use third -party service providers to monitor and analyze the use of our service.

     

    E-mail marketing

    We may use your personal data to contact you with newsletters, marketing or promotional materials, as well as other information likely to be interested. You can unsubscribe from all or part of these communications by following the unsubscribe link or the instructions provided in any email that we send, or by contacting us.

    Data protection according to the GDPR

    Legal basis for processing personal data according to the GDPR

    We can process personal data under the following conditions:

    Consent : You have given your consent for the processing of personal data for specific purposes.
    Execution of a contract : The provision of personal data is necessary for the execution of an agreement with you and/or for any pre -contractual obligation which results from it.
    Legal obligations: The processing of personal data is necessary to comply with a legal obligation to which the company is subject.
    Vital interests: The processing of personal data is necessary to protect your vital interests or those of another natural person.
    Public interests: The processing of personal data is linked to a task carried out in the public interest or in the exercise of the official authority conferred on the company.
    Legitimate interests: The processing of personal data is necessary for the purpose of the legitimate interests pursued by the company


    In all cases, the company will be happy to clarify the specific legal basis which applies to processing, in particular if the supply of personal data is a legal or contractual obligation, or a requirement necessary to conclude a contract.

     



    Your rights according to the GDPR

    The company undertakes to respect the confidentiality of your personal data and to ensure that you can exercise your rights.

    You have the right, under this privacy policy and the law if you are in the European Union, of:

    Request access to your personal data. The right to access, update or delete the information we have about you. As far as possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you cannot perform these actions yourself, please contact us for help. This also allows you to receive a copy of the personal data that we hold on you.
    Request the correction of the personal data that we hold on you. You have the right to have the incomplete or inaccurate information that we hold on you correct.
    Oppose the processing of your personal data. This right exists when we rely on a legitimate interest as a legal basis for our treatment and there is something in your particular situation which pushes you to oppose our processing of your personal data on this basis. You also have the right to oppose when we process your personal data for direct marketing purposes.
    Request the deletion of your personal data. You have the right to ask us to delete or remove your personal data when there is no valid reason for us to continue to process them.
    Request the transfer of your personal data. We will provide you, or to a third party that you have chosen, your personal data in a structured format, commonly used and readable by machine. Please note that this right only applies to automated information that you initially granted to use, or when we used the information to conclude a contract with you.
    Withdraw your consent. You have the right to withdraw your consent from the use of your personal data. If you remove your consent, we may not be able to provide you with access to certain specific functionalities of the service.
    Exercise of your data protection rights according to the GDPR

    You can exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to check your identity before responding to such requests. If you make a request, we will make our best to answer you as soon as possible.

    You have the right to file a complaint with a data protection authority concerning our collection and our use of your personal data. For more information, if you are in the European Economic Area (EEE), please contact your local data protection authority in the EEA.

     

    Children's privacy

    Our service is not for anyone under the age of 13. We do not deliberately collect any personally identifiable information from anyone under the age of 13. If you are a relative or tutor and you know your child has provided us personal data, please contact us. If we are aware of the fact that we have collected personal data from anyone under the age of 13 without verifying parental consent, we will take measures to delete this information from our servers.

    If we have to rely on consent as a legal basis for processing your information and your country requires the consent of a parent, we could request the consent of your parents before collecting and using this information.



    Links to other websites

    Our service may contain links to other websites that are not used by us. If you click on a third -party link, you will be redirected to the site of this third party. We strongly advise you to consult the privacy policy of each site you visit.

    We have no control over the content, privacy policies or the practices of third -party sites or services and do not assum any responsibility in this regard.

    Changes in this privacy policy

    We can update our privacy policy from time to time. We will inform you of any change by publishing the new privacy policy on this page.

    We will also inform you by e-mail and/or a clear opinion on our service before the change becomes effective, and we will update the date of the last update at the top of this privacy policy.

    It is recommended to periodically consult this privacy policy to learn about any change. Changes in this privacy policy are effective when published on this page.

    Contact us

    If you have any questions about this privacy policy, you can contact us:

    By visiting this page on our website: Itsara.net
    By sending us an email: contact@itsara.net