Terms and conditions

TERMS OF SALES

In force at 19/01/2023

Article 1 - Field of application

These general conditions of sale (called "GTC") apply, without restriction or reserve to all sales concluded by the seller with non -professional buyers ("customers or customers"), wishing to acquire products offered for sale (“products”) by the seller on the site https://itsara.net.

The products offered for sale on the site are as follows:

Massive silver jewelry

The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the site https://itsara.net which the customer is required to read before ordering.

The choice and purchase of a product are the sole responsibility of the customer. Product offers are within the limits of available stocks, as specified when placing the order.

These CGVs are accessible at any time on the site https://itsara.net and will prevail on any other document. The Customer declares that they have read these GTC and have accepted them by checking the box provided for this purpose before the implementation of the online order procedure of the site https://itsara.net.

Unless otherwise proof, the data recorded in the seller's computer system constitute proof of all transactions concluded with the customer.

The seller's contact details are as follows:

Itsara EIRL jewelry from PARSEVAL LEONEL,

Registered with the RCS of Draguignan, under number 44327324800106

BP 1 83630 Régusse France

Email: contact@itsara.net

Telephone: 09 84 29 47 90

Intra -community VAT number FR02443273248

The products presented on the site https://itsara.net are offered for sale for the following territories: Dom Tom, European Union, Monaco. In the event of an order to a country other than mainland France, the customer is the importer of the product (s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated outside the taxes on the invoice.

Customs duties or other local taxes or import rights or state taxes are likely to be due. They will be the responsibility and are the sole responsibility of the customer.

Article 2 - Price

The products are provided at the prices in force appearing on the site https://itsara.net, when registering the order by the seller.

The prices are expressed in euros, HT and TTC.

The prices take into account any discounts which would be granted by the seller on the site https://itsara.net. These prices are firm and not revisable during their period of validity but the seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated before the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the seller and awarded to the customer during the delivery of the products ordered.

Article 3 - Orders

It is up to the customer to select on the site https://itsara.net the products he wishes to order, according to the following terms: the customer chooses a product, as well as the size if necessary, produced that he can modify where to delete of his basket. After verifying its basket (number, size, etc.) and accepted the general terms and conditions of sale, the customer pays. He can then pay in express with Paypal where to enter his contact details: e-mail, postal address, telephone. He will have to continue towards shipping and choose his delivery method. The shipping costs will then be added to the price of the product and the customer may make the choice of the means of payment. Once to inform its bank details on a secure site and after acceptance by the banking organization, the customer validates the sale.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is up to the customer to check the accuracy of the order and immediately report any error.

Any order placed on the site https://itsara.net constitutes the formation of a contract concluded remotely between the customer and the seller.

The seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The customer will be kept informed of the evolution of his order as well as his delivery to the carrier by the seller by email.

Any cancellation of the order by the Customer after his acceptance by the seller will only be possible before the shipment of the order and after acceptance by the seller and 2 as long as the delivery did not take place (regardless of the relating provisions to the application or not of the law of legal withdrawal).

Article 4 - Payment Conditions

The price is paid by secure payment, according to the following terms: payment by bank card

The price is payable cash by the customer, entirely on the day of placing the order. SAUF via Scalapay in three times free

Payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment provider intervening for banking transactions carried out on the site https://itsara.net.

The payments made by the customer will only be considered final after the seller of the sums due. The seller will not be required to issue the products ordered by the Customer if the latter does not pay the price in the entire conditions indicated.

Article 5 - Deliveries

The products ordered by the customer will be delivered in mainland France or in the following areas (s): European Union (Austria, Belgium, Germany, Denmark, Estonia, Finland, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom, Andorra, Norway, Switzerland) and Dom Tom.

Deliveries occur within 24 hours to 20 days depending on the destination, at the address indicated by the customer when ordering on the site.

Delivery is made up of the transfer to the customer of physical possession or the control of the product.

Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.

The seller undertakes to make his best efforts to deliver the products ordered by the customer within the time reported when choosing the delivery method.

If the products ordered were not delivered within 30 days to 45 days depending on the destination after the indicative date of delivery, for any other cause than force majeure or the fact of the customer, the sale may be resolved to the Customer's written request under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code.

The sums paid by the customer will then be returned to him at the latest within fourteen days of the date of denunciation of the contract, excluding any compensation or retained.

Deliveries are provided by an independent carrier, to the address mentioned by the Customer when ordering and at which the carrier can easily access. When the Customer himself took charge of calling on a carrier he chooses himself, delivery is deemed to be made upon the delivery of the products ordered by the seller to the carrier who accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier that it is 3 to make delivery and has no warranty recourse against the seller in the event of a delivery defect in the goods transported.

On the other hand, SI The package is certified as lost during its delivery, ITSARA wins, the follow -up number being proof. After survey of postal services of a maximum of 6 working days after the creation of a file number by the service concerned, thea order will be re-expressed or reimbursed without additional costs for the customer.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the seller, the costs linked there will be subject to additional additional invoicing, on quote previously accepted by writing by the customer.

The customer is required to check the condition of the products delivered. It has a period of 30 days from delivery to make complaints by email, telephone, accompanied by all the necessary supporting documents relating to it if necessary (photos in particular). After this period and failing to have respected these formalities, the products will be deemed to comply with any apparent defect and no complaint may be validly accepted by the seller.

The seller will reimburse or replace as soon as possible and at its expense, the products delivered whose defects of conformity or the apparent or hidden defects will have been duly proven by the customer, under the conditions provided for in articles L 217-4 and following Consumer code and those provided for in these GTC.

The transfer of the risks of loss and deterioration relating to it, will only be achieved at the time when the customer physically takes possession of the products.

The products therefore travel at the seller's risks and dangers except when the customer himself has chosen the carrier. As such, the risks are transferred at the time of the delivery of the property to the carrier.

ARTICLE 6 - Transfer of property

The transfer of ownership of the seller's products to the customer will only be made after full payment of the price by the latter, regardless of the date of delivery of said products.

Article 7 - Right of withdrawal

According to the terms of article L221-18 of the Consumer Code

“For contracts providing for regular delivery of goods for a defined period, the time runs from receipt of the first property. »»

ITSARA Bijoux offers you a period of 30 days from the receipt of your order to make your return request.

The right of withdrawal can be exercised online at any time before sending the order, via the contact page, or directly to contact@itsara.net.

 

Article 8 - Seller's responsibility - Guarantees

The products provided by the seller benefit: 

• of the legal guarantee of conformity, for defective, damaged or damaged products or not corresponding to the order,
•  of the legal warranty against hidden defects from a lack of material, design or manufacturing affecting the products delivered and making them unfit for use,

Provisions relating to legal guarantees Article L217-4 of the Consumer Code

“The seller is required to deliver a good in accordance with the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility. »»

Article L217-5 of the Consumer Code

"The property is in accordance with the contract:

1 ° If it is specific to the usually expected use of a similar property and, if applicable:

- if he corresponds to the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2 ° or if it presents the characteristics defined by mutual agreement by the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted. »»

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed by two years from the issuance of the property. »»

Article 1641 of the Civil Code.

"The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or n 'would have given a lower price, if he had known them. »»

Article 1648 paragraph 1 of the Civil Code

“The action resulting from the crumbling defects must be brought by the buyer within two years from the discovery of the vice. »»

Article L217-16 of the Consumer Code.

"When the buyer asks the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a furniture property, a repair covered by the guarantee, any period of immobilization, any period of immobilization At least seven days is added to the duration of the guarantee that remained to run. This period runs from the buyer's intervention request or the provision for compensation for the property in question, if this provision is after the intervention request. »»

In order to assert their rights, the customer must inform the seller, in writing (by email), of the non-compliance of the products or the existence of hidden defects from their discovery.

5 The seller will reimburse, or replace products or parts under warranty deemed in accordance with non -compliant or defective. The shipping costs will be reimbursed on the basis of the billed rate and the seller will take charge of the return by sending the customer a return voucher to print by email.

Refunds, or replacements of products deemed to be non -compliant or defective will be made as soon as possible and at the latest within 30 days of the observation by the seller of the lack of conformity or the hidden defect.

This reimbursement may be made by transfer or bank check.

The seller's responsibility cannot be engaged in the following cases:

•  non -compliance with the legislation of the country in which the products are delivered, which it is up to the customer to check,
•  In case of improper use, from use for professional purposes, negligence or lack of maintenance on the part of the customer, as in the case of normal product, accident or force majeure.
•  The photographs presented on the site are not contractual and in view of the artisanal nature of the products, cannot engage the responsibility of the seller. The seller's warranty is, in any event, limited to the replacement or reimbursement of non -compliant or assigned products of a defect.

Article 9 - Personal data

The customer is informed that the collection of his personal data is necessary for the sale of products by the seller as well as to their transmission to third parties for the delivery of the products. These personal data is collected only for the execution of the sales contract.

9.1 Collection of personal data

The personal data that is collected on the site https://itsara.net are as follows:

Product order:

When ordering products by the customer: names, first names, postal address, telephone number and email address.

Payment

As part of the payment of the products offered on the site https://itsara.net, the latter records financial data relating to the bank account or the credit/user credit card.

9.2 Recipients of personal data

Personal data is used by the seller and his co-contractors for the execution of the contract and to ensure the effectiveness of the sales and product delivery service.

The category (s) of co-contractor (s) is (are):

-The transport providers 

-Iear 

9.3 Treatment manager

The data controller is the seller, within the meaning of the Data Protection Act and from May 25, 2018 of the Regulation 2016/679 on the protection of personal data.

9.4 Limitation of treatment

Unless the customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

9.5 Data retention period

The seller will keep the data thus collected for a period of 5 years, covering the time of prescription of applicable contractual liability.

9.6 Security and confidentiality

The seller implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alterations, destruction and unauthorized access.

However, it should be noted that the Internet is not a completely secure environment and the seller cannot guarantee the safety of the transmission or storage of information on the Internet.

9.7 Implementation of customers and users' rights

In application of the regulations applicable to personal data, customers and users of the site https://itsara.net have the following rights:

- They can update or delete the data concerning them as follows: send us an email to request the deletion of personal data. 

- They can delete their account by writing to the email address indicated in article 9.3 "Treatment manager"

- They can exercise their right of access to find out personal data concerning them by writing to the address indicated in article 9.3 "Treatment manager"

- If the personal data held by the seller is inaccurate, they can request the update of information of the information by writing to the address indicated in article 9.3 "Manager of processing" 

- They may request the deletion of their personal data, in accordance with the applicable data protection laws by writing to the address indicated in article 9.3 "Manager of processing" 

- They can also request the portability of the data held by the seller to another provider

- Finally, they can oppose the processing of their data by the seller

These rights, as soon as they do not oppose the purpose of treatment, can be exercised by sending a request by mail or e-mail to the controller whose contact details are indicated above.

The controller must provide an answer within one month. In the event of refusal to grant the customer's request, the latter must be motivated. The customer is informed that in the event of refusal, he can take a complaint with the CNIL (3 place de Fontenoy, 75007 Paris) or seize a judicial authority.

The customer may be invited to check a box for which he agrees to receive informative and advertising emails from the seller. He will always have the possibility of withdrawing his agreement at any time by contacting the seller (contact details above) or by following the unsubscribe link.

Article 10 - Intellectual property

The content of the site https://itsara.net is the property of the seller and his partners and is protected by French and international laws relating to intellectual property. All the texts, works, illustrations and images, photos reproduced on the site are reserved under copyright, as well as in the respect of intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Article 11 - Applicable law

- Language these CGVs and the operations resulting from it are governed and subject to French law. These GTCs are written in French. In the event that they are translated into one or more foreign languages, only the French text is faith in the event of a dispute.

Article 12 - Disputes

For any complaint please contact customer service at the postal address where the seller's email indicated in article 1 of these GTC.

Complaints will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to exhibit these situations. In the event of a dispute, the customer will be addressed by priority to Itsara To get an amicable solution.

The Customer is informed that he can in any event use conventional mediation, from existing sectoral mediation bodies or to any alternative mode of dispute settlement (conciliation, for example) in the event of dispute.

In this case, the designated mediator is

FEVAD e-commerce mediation

FEVAD BP 20015 consumption mediator - 75362 Paris Cedex 8

- https://www.mediatevad.fr/

E-mail: mediateurduecommerce@fevad.com.

The customer is also informed that he can also use the online dispute settlement platform (RLL):

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All the disputes to which the purchase and sale operations concluded in application of these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law common.

 

• Customer service

For any information or questions, please contact us at the contact details indicated in the page contact.